1. Definitions & Application
1.1 These Conditions of Hire (“Conditions”) govern all transport services provided by Peak Travels Ltd, a company registered in England and Wales, including services booked via this (westlondonminibushire.com) and any website, platform, email, telephone, or other method operated by the Company.
1.2 The “Company”, “we”, “us”, or “our” refers to Peak Travels Ltd.
1.3 The “Hirer” or “you” refers to the individual or entity making the booking and acting on behalf of all passengers travelling.
1.4 These Conditions apply to all journeys, including but not limited to:
- One-way journeys
- Return journeys
- Airport transfers
- Full-day hire
- Multi-day hire
1.5 The Hirer accepts full responsibility for ensuring that all passengers comply with these Conditions.
2. Booking & Contract Formation
2.1 A booking becomes contractually binding only once:
- We have issued written confirmation; and
- Payment (deposit or full payment) has been received.
2.2 Any quotation is based on the information supplied by the Hirer. Inaccurate or incomplete information may result in:
- Price adjustments;
- Delays;
- Refusal or cancellation of service.
2.3 The Company may rely solely on instructions provided by the Hirer.
3. Payments & Deposits
3.1 Full payment or a deposit (where offered) must be made prior to the commencement of the hire.
3.2 Deposit payments, where applicable, are non-refundable, except as expressly stated in these Conditions.
3.3 Prices are fixed at the time of confirmation unless the scope of the journey changes.
4. Cancellation Policy
4.0 For the purposes of cancellations and refunds, all timeframes stated in this section apply to the date of hire (the calendar date), not the specific time of hire on that date.
A. One-Way & Return Bookings
4.1 Cancellations made more than 24 hours before the scheduled pickup time:
100% refund
4.2 Cancellations made between 24 and 12 hours before pickup:
- 50% refund where full payment has been made
- No refund where only a deposit (30%) has been paid
4.3 Cancellations made within 12 hours of pickup:
No refund
4.4 No-shows:
No refund under any circumstances
B. Full-Day & Multi-Day Hire
4.5 Cancellations made more than 72 hours before the start of hire:
100% refund
4.6 Cancellations made between 72 and 48 hours before start:
- 50% refund where full payment has been made
- No refund where only a deposit has been paid
4.7 Cancellations made within 48 hours:
No refund
C. Exceptional Circumstances
4.8 A full refund may be issued at any time where cancellation is caused by:
- Natural disasters;
- Governmental restrictions;
- Serious and genuine obstacles beyond the Hirer’s control.
4.9 Supporting evidence may be required and acceptance remains at the Company’s discretion.
4.10 A full refund will be issued in the unlikely event that we are unable to provide the service for any reason attributable to the Company.
4.11 Where the driver is delayed by more than 45 minutes beyond the agreed pickup time for reasons attributable to the Company, the Hirer may elect to cancel the booking and receive a full refund, provided the Hirer communicates the decision to cancel at that time.
5. Refund Method
5.1 All refunds are processed:
- To the original payment method only
- Within 7 days
6. Rescheduling
6.1 One reschedule request may be accepted free of charge, subject to availability.
6.2 If the Company is unavailable on the new date:
- We may, at our discretion, outsource the service; and
- Any additional cost incurred may be passed to the Hirer.
6.3 Further rescheduling requests are subject to approval and may incur charges.
7. Airport Pickups & Waiting Time
7.1 Accurate flight details must be provided for airport pickups.
7.2 Where flight details are provided:
- The driver will enter the terminal 45 minutes after flight landing, unless otherwise agreed.
7.3 Where a fixed pickup time is agreed at the airport:
- A 45-minute grace period applies; and
- Thereafter, waiting time is charged at £50 per hour.
7.4 If passengers fail to arrive or make contact:
- The driver may depart after 30 minutes without refund.
8. Passenger Conduct & Driver Authority
8.1 The driver is responsible for the safety of the vehicle at all times.
8.2 The driver has full authority to:
- Remove passengers; and
- Terminate the service immediately
where passenger behaviour threatens safety, legality, or vehicle integrity.
8.3 No refund shall be due where service is terminated due to passenger conduct.
9. Alcohol Policy
9.1 Alcohol is strictly prohibited on all vehicles.
9.2 This is a blanket ban and applies to all journeys, including sporting events.
9.3 This policy aligns with safety requirements and applicable PSV regulations.
10. Child Seats & Infant Travel
10.1 The Company does not provide baby seats, child seats, or booster seats.
10.2 This is due to health, safety, and liability considerations.
10.3 Under UK law, child seats are not legally required in minibuses and coaches classified as PSVs.
10.4 Parents or guardians accept full responsibility for the suitability of travel arrangements for children.
10.5 Customers are welcome to bring and correctly fit their own child seats at their own responsibility, and the Company accepts no responsibility for the installation or use of any child seat provided by the customer.
11. Luggage & Property
11.1 Luggage limits are subject to vehicle capacity and safety requirements.
11.2 Excess luggage may result in:
- Refusal of carriage; or
- Additional charges for a larger vehicle.
11.3 The Company accepts no liability for loss or damage to luggage or personal property.
11.4 Luggage and belongings left in the vehicle are not the Company’s responsibility. No valuables should be left in the vehicle at any time.
11.5 Any intentional or negligent misdescription of luggage (including under-declaring luggage to reduce the price) may result in the driver refusing to undertake the journey, and in such circumstances no refund shall be due.
12. Route & Journey Time
12.1 Routes are determined by the driver unless specifically agreed otherwise.
12.2 The Company is not liable for delays caused by traffic, weather, or events beyond reasonable control.
12.3 Charges apply if the customer requests to choose their own route or requests diversions, additional stops, or via points that change the agreed journey.
13. Force Majeure
13.1 The Company shall not be liable for failure to perform due to events beyond its control, including:
- Weather;
- Strikes;
- Road closures;
- Governmental actions.
14. Governing Law
14.1 These Conditions are governed by the laws of England and Wales.
🔒 END OF MASTER CONDITIONS OF HIRE