If you or someone in your group has limited mobility, it’s important to know exactly what a minibus can and can’t accommodate before you book. This page explains honestly what we offer, so you can decide with confidence whether our service is the right fit.
We don’t operate ramp-equipped or dedicated wheelchair-accessible vehicles. What we do offer across much of our fleet is a lowered front entrance step and sturdy handrails, along with dedicated boot space for a folded wheelchair or mobility aid. This suits passengers who can manage a step or two with the support of a handrail, but it isn’t suitable for passengers who need to remain seated in their wheelchair throughout the journey.
What We Offer
Many of our minibuses are fitted with a lowered front entrance step, making it easier to board than a standard high-floor vehicle. Handrails at the entrance provide extra stability for passengers who need a little support getting on and off. We also have dedicated boot space suitable for storing a folded wheelchair, walking frame, or other mobility aid securely for the journey.
Our drivers are patient and happy to allow extra time for boarding and disembarking, and will assist with mobility aids into the boot where needed. If you let us know about specific requirements when booking, we can make sure the right vehicle and enough time are arranged in advance.
Who This Service Suits
This setup works well for:
- Passengers who use a wheelchair for longer distances but can walk a short distance or manage a step or two with handrail support
- Passengers using a walking frame, stick, or other mobility aid who need extra stability boarding
- Elderly passengers who want a lower step and handrail for confidence and safety
- Groups where one or more passengers has a folding wheelchair that needs secure boot storage during the journey
What We Don’t Offer
To avoid any disappointment on the day, we want to be upfront: we do not have vehicles fitted with wheelchair ramps or lifts, and we cannot accommodate passengers who need to remain seated in a wheelchair for the duration of the journey. If this describes your requirement, our vehicles unfortunately won’t be suitable, and we’d recommend searching for a specialist wheelchair-accessible vehicle (WAV) operator in London who can meet that need properly.
Booking With Specific Requirements
If you or someone in your group has a mobility requirement, the best approach is to tell us when you enquire — the more detail, the better. Let us know whether a passenger will need the entrance step and handrail, whether a folding wheelchair or mobility aid needs boot storage, and how much time might be helpful for boarding. We’ll confirm honestly whether we can accommodate this before you book, rather than after.
Frequently Asked Questions
Do you have wheelchair accessible minibuses with a ramp?
No, we don’t currently operate ramp-equipped vehicles. If you need a passenger to travel while remaining seated in their wheelchair, we won’t be able to accommodate this, and we’d recommend a specialist wheelchair-accessible vehicle provider instead.
Can I bring a folding wheelchair?
Yes, we have dedicated boot space suitable for a folded wheelchair or similar mobility aid. Please let us know when booking so we can confirm space and allow enough time for loading.
Do your minibuses have a step at the entrance?
Many of our vehicles have a lowered front entrance step and handrails to make boarding easier for passengers with limited mobility who can manage a step with some support. If you’re unsure whether this will work for your situation, let us know the details and we’ll advise honestly.
Can your driver help with boarding?
Yes, our drivers are happy to allow extra time and assist with mobility aids into the boot. If a passenger needs particular support, let us know in advance so we can plan accordingly.
What if I’m not sure whether your vehicles will work for my group?
Just get in touch and describe the situation — the mobility aid involved, how much walking or stepping is manageable, and any other relevant detail. We’ll give you a straightforward answer about whether we’re the right fit before you commit to booking.
Have a specific requirement to discuss? Contact us and we’ll talk it through honestly before you book.
